Shipping Policy
Orders ship within 24hrs. All orders over $3000 are
FREE. A Vinyl
Fence4 You will email you with an order confirmation,
with a link to track your order progress. Shipments
are typically delivered on pallets. The pallets are
typically broken open to be offloaded by hand or you
can use a forklift. The sections come in boxes and are
ready to assemble. The sections will need to be put
together on site. Please see our installation
instructions for details.
Customers Responsibility
It will be necessary for you or your representative
to be on site at the time of delivery. If you or a representative
is not present you may incur a storage fee. The customer
is responsible for immediately reporting any shortages
or damages. The customer or representative must file
damages or shortages on the bill of lading which must
be signed by both the customer and driver.
Vinyl Fence 4 You Responsibility
and Guidelines
Vinyl Fence 4 You loads the
truck with the correct items and takes a digital picture
of the materials before leaving our facility. All orders
are fully insured by Vinyl Fence
4 You. After the materials have left our facility it
is carriers' responsibility to get it to you in good
condition. Any shortage or damage must be noted on the
bill of lading at the time of delivery. The delivery
driver will want to inspect the packages, goods and
all shipping containers before a claim can be made.
After inspection a claim must be filed on the bill of
lading and signed by both parties.
Trucking Responsibility
A Vinyl Fence 4 You is not responsible for any damage
or shortage caused by the delivery company. We can not
guarantee any particular day or time of delivery it
is up to each trucking company. We ship proper quantities
in good condition therefore the carrier is responsible
for the delivery.
Return Policy
Our products are backed by a 100% satisfaction guaranteed.
If you are not satisfied with your product within thirty
days of delivery we will accept a return. We will not
accept returns after thirty days from delivery. Shipping
charges are not refundable. You will be charged shipping
to and from you location. In addition, any damaged or
missing items will be deducted from your refund. A refund
will be processed immediately upon authorization and
mailed out to you.
Guidelines
The material must be in the same condition and packaging
as they were sent out. This includes all parts and documentation.
Do not reuse packaging or shipping boxes that have been
damaged. All items returned with original packaging
materials or in an otherwise unsellable condition will
be charged a fee. As the customer you are responsible
for the safe and undamaged return of all items. Ship
all items with signature required and insured. Failure
to do so could result in no refund, if it is clear we
have not received the item back.
Procedure
If you receive your material and want to send it back
you must contact
A Vinyl Fence 4 You and get a return materials form.
We will email or fax you the return materials form.
You must fill it out and return it back to us for approval
of return. Upon receiving the items back we will inspect
them to make sure all parts including installation instructions
and documentation are returned.
Refused Shipments
If the customer refuses a delivery they incur a 35%
re-stocking fee plus applicable cancellation fees, in-bound
freight charges, and shipping and handling back to the
manufacturer. Please do not refuse a delivery, instead
contact A Vinyl Fence 4 You.
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